Who we are
Prosperline Ltd is the data controller for personal data collected through this website. Our address is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. You can contact us at [email protected] or by phone at +44 20 3808 8870.
Personal data we collect
We collect data that you provide directly, such as name, email, phone, and message content when you submit forms. We also collect usage data like IP address, device information, pages visited, and events such as button clicks. Some data is collected using cookies or similar technologies. We do not collect special category data and we do not sell personal data.
How we use your data and lawful bases
- Service delivery and support. We use contact details to respond to enquiries and provide requested services. Lawful basis is contract or steps prior to a contract.
- Improvement and analytics. We review aggregated usage to improve design and performance. Lawful basis is legitimate interests balanced with privacy.
- Security and fraud prevention. We monitor for abuse and secure our systems. Lawful basis is legitimate interests and legal obligation.
- Marketing with choice. With your consent we may send updates such as newsletters. You can opt out at any time.
Cookies and similar technologies
We use essential cookies to operate the site and optional cookies for analytics. Our cookie banner lets you accept or reject non essential cookies. You can also change preferences in your browser settings. For details on specific cookie categories and retention, contact us at [email protected].
Sharing your data
We may share data with trusted processors that help us run the service, such as hosting, email, analytics, and customer support tools. These providers process data under written contracts and follow our instructions. We do not allow processors to use your data for their own marketing.
International transfers
If data is transferred outside the UK or EEA, we use appropriate safeguards such as Standard Contractual Clauses or UK Addendum and conduct transfer risk assessments where needed. Copies of relevant safeguards are available on request.
Data retention
We keep personal data only as long as needed for the purposes described. Typical retention is up to 24 months for enquiry records and up to 36 months for analytics in aggregated form. We may retain data longer where required by law or to establish or defend legal claims.
Your privacy rights
You have rights under UK GDPR. You can request access, correction, deletion, restriction, portability, and you can object to certain processing such as analytics based on legitimate interests. Where we rely on consent you can withdraw it at any time. To exercise rights, email [email protected]. We will respond within one month.
Complaints
You can raise concerns with us at any time. You also have the right to lodge a complaint with the UK Information Commissioner's Office. Visit ico.org.uk or call 0303 123 1113 for guidance.
Security
We apply layered security measures, including TLS encryption in transit, strict access controls, data minimisation, and regular reviews. No internet service can be perfectly secure, but we work to prevent, detect, and respond to incidents quickly.
Children
Our services are not directed to children under 16. We do not knowingly collect data from children. If you believe a child has provided data, contact us and we will take appropriate steps.
Changes to this policy
We may update this policy to reflect changes in law or our practices. If we make material changes we will post a notice on this page. Please review this page periodically to stay informed.
Effective date: 1 February 2026